fbpx

Shipping Policy

SHIPPING POLICY

All Prices are in Canadian Dollars.

We will ship your order to the address EXACTLY as it is inputted on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.

We offer FREE pick up in store or at our warehouse and offer a flate rate for delivery within the Kelowna area. All other deliveries will be charged as per calculated by Canada Post/FedEx.

For same day delivery to West Kelowna/Kelowna (non-shipping option): cut off is 10am.
All same day pick up orders must be received by 11am.

Deliveries are not available on weekends.

If your order is being delivered by us, your delivery will take place between 8-6pm Monday through Friday. To make special arrangements or have product left at the door call us.

 

Shipping & Delivery Options

West Kelowna

Free Pickup, Flat Rate Delivery, Canada Post

Kelowna

Free Pickup, Flat Rate Delivery, Canada Post

All other locations in Canada

Canada Post

If you have any questions you can call our office

Important:

Please provide us your correct shipping address, phone number and email address:

**Please note that some shipments may require additional shipping charges due to excessive weight, liquid gel, rural shipping areas and bulk/special orders.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.